Fort Refuge - Abuse Survivors Chat and Forums FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

Announcements

What are announcements?

Announcements are messages posted by the administrators or moderators, addressing the whole Fort Refuge community. They are displayed at the top of forums pages, above regular and sticky threads. We might post an announcement if we want to alert our members to an important update, a change to the site, or to share any other information that affects everyone at Fort. It's a one-way communication, and you cannot reply. If you wish to comment on an announcement, feel free to start a new thread in Questions & Comments folder.

Members Lists

Where do I see a list of members?

Member List in "Community" menu on Navigation Bar at the top of any Forums page has all the members who have made at least one post at some point. You can sort this list alphabetically by username, by the date they joined, by their reputation, or by the number of posts they have made. For example, to see our veterans who have been on Fort the longest, sort Members List by join date. To quickly find a particular member, click on the 'Search Members' link and type a username (or a part of it) into the box. For further search options - including searching based on join date, post count or home page - click on 'Advanced Search' on the search menu.

Who's Online page in "Community" menu on Navigation Bar lists all the currently active members and their last activity; for example, which thread a particular member is viewing at the moment. Abridged version of this list, containing only the names of active members, can be found in the "What's Going On?" box at the bottom of main Forums page.

"Who's in Chat" list under "What's Going On?" box shows all the members who are currently chatting.

Forum Leaders page (also in "Community" menu on Navigation Bar) lists administrators, moderators, and Fort residents.

Administrators and Moderators

Who runs this site?

Administrators have overall control of everything that happens at Fort: they maintain the website, set the guidelines, appoint moderators, create/delete/organize forum folders, chose which software chat runs on, etc.

Moderators oversee forums and chat, making sure that our community remains safe and supportive. They have the ability to edit, delete, and move threads and posts, approve new accounts, and participate in decisions regarding bans and moderation of troublesome users. They also host weekly chats.

Neither administrators nor moderators are here in the capacity of mental health professionals, counselors, or legal advisors. They are your fellow abuse survivors who also do technical work behind the scenes to ensure that this site runs smoothly.

Registered members can contact both admins and mods via submitting a question in "Speak To Mods Privately" folder or through PM. Guests may contact admins through email only, admin@fortrefuge.com.

Resolving Conflicts

Can I block posts and messages from specific members?

If there are particular members that bother you and you do not want to see their posts or receive Private Messages from them, then you can add these members to your 'Ignore List'. Go to your Settings, My Account, Edit Ignore List, type their name into the empty text box and click 'Okay'. They will not know you're ignoring them unless you tell them so.

What if I see something offensive?

You will find a 'Report' link on bottom left of every post, visitor message, and private message. It looks like a small triangle with an explamation mark. These links allow you to alert moderators to anything which you find to be offensive, objectionable or illegal. As an alternative, you can use Speak To Mods Privately folder to address any issues you have with members, posts, or anything at all regarding forums or chat. Reporting problems is absolutely private, never puts you in trouble, and helps this community to remain safe and supportive.

Social Groups

What is a Social Group?

A social group is like another private folder on Forums that is created and ran by a member, not moderators. Any Fort member can create a Social Group on any topic (abuse-related or not) and run it how they see fit. Some interesting groups we have include: Inner Expressions (where you can post your artwork even if it's triggery), Dreams (where you can discuss dreams you had or offer insight to others), and Old Farts (for those over 40, to discuss any issues related to this age or just joke about it). We also have a Contributors Club, where you can post material you'd like published in our Fort Library.

How do I join Social Groups?

Click on "Community" menu in the Navigation Bar on top of any Forums page and select "Groups" - this page lists all the Social Groups we have. Find a few that sound interesting and click on the "Join" button. When you join a group - it starts showing up at the bottom of your Forums main page, when you leave a group - it disappears from there, but can still be found through the Community menu. You can join or leave any group at any time. Groups you participate in also show up on your profile page.

How do I start a new Social Group?

Come up with a topic that should be interesting to many members, go to the list of all available Social Groups and click on "Create Group" button. Specify the name of your new Group, its description, upload a picture for it, make an intro post in it, and then make a post on Forums letting members know there's a new Social Group available.

Fort Calendar

Social Groups

You will see a 'Calendar' link in the Navigation Bar on top of any Forums page. Members and moderators can add upcoming events that might interest the community. If you click on an event, you can see details about it and sign up to be reminded about it. Examples of events include members' birthdays and Weekly Hosted Chats.

How do I add an event to the Calendar?

There is a box on the Calendar labelled 'Add New Event'. You can chose whether your event is a single all day event, a ranged event (having a defined start and end time, not necessarily both on the same day), or a reccuring event that repeats over a set period of time, such as the first Monday of every month or every Tuesday and Friday. Name your event, write up its description, set the times, and then save the event. It will now appear on the Calendar, visible to all Fort members.

Where do birthdays show?

Birthdays may be shown on the calendar. Your birthday will automatically be shown on the calendar if you have unchecked "hide my birthday" option in your details page under Settings. If so, your name will also appear on the main forum page when it is your birthday.

Search FAQ

Select this option if you would like your search to look in the text of FAQ items as well as their titles.

Select an option here to specify how you would like your search query to be treated. 'Any words' will return the most numerous but possibly least relevant results, while 'Complete phrase' will return only results that contain exactly what you are searching for.